To better know why you need an ambulance and to dispatch rescuers suitable for you, we are going to ask you a few more questions when you call 119 for an ambulance:
Please have the patient’s personal ID number (or the number of residence certificate) at hand to allow us to access his/her travel or contact history.
Please tell us if there is any flu-like or pneumonic symptom, such as fever and coughing.
For the safety of yours and others’, wear a mask even if you are on an ambulance!
Call for an ambulance only when it is an absolute emergency. This prevents unnecessary risks!